With help of reports, IT leaders could analyze end-user issues and needs, to be responsive and implement solutions – a collab with @ComputerWorld

I feel so honored to collaborate with Computer World. Along with 10 other influencers of the Information Technology industry, we provide advice on how IT can improve the relationship with their End Users. My opinion is stated below:

Technology Helping Technology

Systems Engineer Martha Cisneros points out that data from help desk solutions can be brought to bear.

“Service Desk reports, a.k.a. Help Desk Software reports, are valuable enterprise applications that can provide insights into end users’ needs if they are properly configurated,” she says. “Reports should provide great insights into the needs of end users. Information is power, hence with quality reports from Service Desks, IT leaders could analyze end-user issues and needs and be responsive to implement solutions.”

Read the full article here

End Users Are Speaking: it's IT Turn to Listen
End Users Are Speaking: it’s IT Turn to Listen


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